Effective Date: June 8, 2026
Introduction
Spot On Veterinary Hospital ("Spot On Vet," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, request services, communicate with us, or otherwise interact with our business.
By using our website, you consent to the practices described in this Privacy Policy.
Information We Collect
1. Information You Provide Directly
We may collect personal information that you voluntarily provide, including:
* Name
* Email address
* Phone number
* Mailing address
* Pet information
* Appointment requests
* Emergency contact information
* Payment information (processed through secure third-party providers)
* Information submitted through contact forms, surveys, or inquiries
2. Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:
* IP address
* Browser type and version
* Device information
* Operating system
* Pages viewed
* Referring website
* Date and time of visits
* Website usage and interaction data
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve user experience, analyze website traffic, and understand how visitors use our website.
These technologies may include:
* Essential website cookies
* Analytics cookies
* Performance cookies
* Marketing and advertising cookies (if applicable)
You may manage cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.
Google Analytics
We use Google Analytics to help us understand how visitors interact with our website. Google Analytics collects information such as website usage, device information, and approximate geographic location.
Google may use the collected data in accordance with its own privacy policies. You may opt out of Google Analytics tracking through browser settings or available Google opt-out tools.
How We Use Your Information
We may use your information to:
* Schedule and manage appointments
* Provide veterinary services
* Communicate regarding appointments and pet care
* Respond to inquiries
* Process payments
* Send newsletters, updates, and marketing communications
* Improve website functionality and user experience
* Monitor website performance and analytics
* Comply with legal obligations
* Protect the safety and security of our business and users
SMS Communications
If you provide your mobile phone number and consent to receive text messages, we may send appointment reminders, service updates, promotional offers, and other communications.
Message frequency may vary. Message and data rates may apply.
You may opt out of receiving text messages at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.
We do not sell or share mobile phone numbers with third parties for their own marketing purposes.
Email Marketing
If you subscribe to our email list, we may send newsletters, promotions, educational content, and business updates. You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
Sharing Information
We may share information with trusted third-party service providers who assist in operating our business, including:
* Website hosting providers
* Analytics providers
* Email marketing platforms
* SMS communication providers
* Payment processors
* Scheduling and booking software
* Customer relationship management (CRM) systems
These service providers are permitted to use information only as necessary to provide services on our behalf.
We may also disclose information when required by law or when necessary to protect our rights, property, safety, customers, employees, or animals under our care.
Data Retention
We retain personal information only for as long as reasonably necessary to:
* Provide services
* Maintain business records
* Comply with legal and regulatory obligations
* Resolve disputes
* Enforce agreements
When information is no longer needed, we take reasonable steps to securely delete or anonymize it.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party sites they visit.
Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children.
Your Privacy Rights
Depending on your state of residence, you may have rights regarding your personal information, including the right to:
* Access personal information we maintain about you
* Request correction of inaccurate information
* Request deletion of personal information
* Opt out of certain marketing communications
* Request information about how your data is used
To exercise any applicable privacy rights, please contact us using the information below.
Connecticut Privacy Rights
Residents of Connecticut may have certain rights under the Connecticut Data Privacy Act (CTDPA). Requests regarding privacy rights may be submitted using the contact information below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us:
Spot On Veterinary Hospital
Email: info@spotonvet.com
Phone: 203-973-7768
Mailing Address: 184 Selleck Street, Stamford, CT 06902
