Website Terms, Conditions & Disclaimer
Effective Date: October 24, 2026
Welcome to the website of Spot On Veterinary Hospital ("Spot On Vet," "we," "our," or "us"). By accessing or using our website (the "Site"), you agree to comply with and be bound by the following Terms and Conditions and Website Disclaimer. If you do not agree to these terms, please do not use this Site.
1. Medical Disclaimer (No Veterinary-Patient Relationship)
The information provided on this Site, including text, graphics, images, blogs, and other material, is for informational and educational purposes only.
• Not Medical Advice: Content on this website is not intended to be a substitute for professional veterinary advice, diagnosis, or treatment. Always seek the advice of a qualified veterinarian with any questions you may have regarding a medical condition or the health of your pet.
• No Relationship Formed: Using this Site, submitting an appointment request, or communicating with us via contact forms or email does not establish a formal veterinarian-patient or client relationship. A formal relationship is only established after your pet has been physically examined by one of our veterinarians.
• Emergency Situations: Do not rely on this website or online communication for pet emergencies. If your pet is experiencing a medical emergency, please call us directly at our Stamford (203-973-7768) or Westport (203-303-9933) locations immediately, or contact your nearest 24/7 veterinary emergency hospital.
2. Use of the Site and Services
You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use of the Site.
• Services Offered: This Site provides information regarding our hospital, hotel, daycare, grooming, valet, training, house calls, and pharmacy services. All services are subject to availability, eligibility criteria, and separate in-person service agreements.
• Account Safety: If you use any portal or third-party booking tools linked through our Site, you are responsible for maintaining the confidentiality of your account details.
3. Appointments, Bookings, and Payments
• Requests vs. Confirmations: Submitting an appointment or booking request through our online tools does not guarantee a scheduled time. Appointments are only confirmed once you receive an explicit confirmation from our staff.
• Third-Party Payment Processors: Payments made online or through our pharmacy portal are processed by secure third-party payment providers. We do not store full credit card numbers on our website servers. You agree to abide by the terms of those third-party processors when completing transactions.
• Cancellations: Specific cancellation or no-show fees may apply to hospital, hotel, grooming, and daycare bookings. Please consult our staff directly for our current cancellation windows and policies.
4. Intellectual Property
All content on this Site—including logos, custom graphics, text, designs, button icons, and digital downloads—is the exclusive property of Spot On Veterinary Hospital or its content suppliers and is protected by United States and international copyright laws. You may not reproduce, duplicate, copy, sell, or exploit any portion of this Site without our express written consent.
5. Communications & SMS Policy
By interacting with our contact forms, opting into text programs, or requesting services, you agree to the communication terms outlined here and in our Privacy Policy:
• SMS Messages: If you provide your mobile number and consent, we may send automated or manual messages regarding appointment reminders, medical updates, promotions, and general care. Message and data rates may apply.
• Opt-Out: You can reply STOP at any time to opt out of SMS communications, or click "unsubscribe" in our marketing emails.
6. Third-Party Links
Our Site contains links to external websites, such as our live hotel camera feeds, social media profiles, and third-party scheduling software. Spot On Vet does not endorse, guarantee, or assume responsibility for the accuracy, relevance, or safety of any content on these third-party websites.
7. Limitation of Liability
To the fullest extent permitted by law, Spot On Veterinary Hospital, its owners, employees, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to, or use of, this Site. This includes, but is not limited to, viruses, data loss, or reliance on information posted on the Site.
8. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the State of Connecticut, without regard to its conflict of law principles. Any legal action arising out of these terms must be filed in a court located in Connecticut.
9. Changes to These Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will take effect immediately upon being posted to the Site. Your continued use of the Site after updates are posted constitutes your acceptance of the revised terms.
10. Contact Information
For questions regarding these Terms or our veterinary services, please reach out to us:
Spot On Veterinary Hospital
• Stamford: 184 Selleck Street, Stamford, CT 06902 | info@spotonvet.com | 203-973-7768
• Westport: 950 Post Rd East, Westport, CT 06880 | westport@spotonvet.com | 203-303-9933
